Frequently Asked Questions (FAQs)

Your application could be delayed or turned down if you don't send the right documents or if the documents you do send aren't scanned well. It can also happen when a case has been opened but no answer has been given yet. The applicants get an email letter that tells them about the problem and what paperwork is needed to process their application. If a visa isn't given, you'll have to pay again to apply for a new one.

Yes, you can copy and paste your information from a programme like Microsoft Word and put it in the online form's text field. But if you want to save a copy of your application, your personal information will not be sent over so that you can see it. After each applicant has locked in their profile, they can only see the full application.

If you want to change any of the information on your visa application, you will need to call the help desk to make sure that your application was updated before you sent it in for approval.

First, you'll need to log in to your profile, where you can delete or add documents to your visa application before sending it. But if you want to change something after you've sent in your application, you'll need to call the help desk and make sure that the information has been updated before the application is finished.

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